2003年英语专业八级考试真题听力原文本A

　　SECTION A TALK

　　When we talk about a modern company, we usually have managers, employees, products, research and development or marketing in mind. However, in reality, a company is not just made up of these elements. There are other things that make a company what it is. This morning, we are going to look at some other aspects of a company. Let’s first take a look at the offices. The physical surroundings of most modern companies, especially offices are becoming more and more similar. Although there are some differences from country to country, one office looks much like another. Office furniture and equipment tends to be similar, desks, chairs, filing cabinets, computers, etc. “What is important about offices?”you may ask, “What the atmosphere of the work place can often influence the effectiveness of a company’s employees?”Modern offices are more spacious and better laid, heated, ventilated and airconditioned than in the past. But of course, this is the feature that varies from firm to firm, and may be dependant on the size of the company and its cooperate philosophy. In some comanies, the employees work in large, open-plan offices without walls between the departments; in others, the staff members work more privately in individual offices. No matter what the office’s law is like, modern companies pay special attention to the physical surroundings in order to create an atmosphere conducive to higher working efficiency. Another related point when talking about offices is the work relations with other people at the place of work. They include relationships with fellow employees, workers or colleagues. A great part of work or job satisfaction, some people say the major portion, comes from getting on with others at work. Work relations were also included those between management and employees. These relations are not always straightforward, particularly as the management's assessment of how your performing can be crucial to your future career.
　　Now I’d like to say a bit more about the relations between management and employees. There will also be matters about which employees will want to talk to the management. In small businesses, the boss will probably work alongside his or her workers. Anything that needs to be sorted out will be done face to face as soon as the problem arises. There will be no formal meetings for procedures. But the larger the business, the less direct contact there will be between employees and management. Special meetings have to be held and procedures set up to say when, where, how and what circumstances the employees can talk to the management. Some companies have specially organized consultive committees for this purpose. In many countries of the world today, particularly in large firms, employees join a trade union and ask the union to represent them to the management. Through the union all categories of employees can pass on the complaints they have and try to get things changed. The process, through which unions negotiate with management on behalf of their members is called, collective bargaining. Instead of each employee trying to bargain alone with the company, the employees join together and collectively put forward their views. Occasionally a firm will refuse to recognize the right of a union to negotiate for its members, and its dispute over union recognition will arise. Whether there is an agreement, bargaining or negotiation will take place. A compromise agreement may be reached. When this is not possible, the sides can go to arbitration and bring in a third party from outside to say what they think should happen.
　　However, sometimes one of the sides decides to take industrial action. The management can lock out the employees and prevent them from coming to work. This used to be quite common, but it's rarely used today. The main courses of action open to a trade union are strike, a ban on working overtime, “working to rule”, that is when employees work according to the company rule book, "go slows", which means that employees may spend more time doing the same job, and “picketing”, which means the employees stand outside the entrance to the business location, hoarding outside to show that they are in conflict with the management. Every country has its own tradition of industrial relations, so it’s difficult to generalize. In some businesses, unions are not welcomed by the management, but it others, the unions play an important role both in the everyday working relations of individual companies, and also in the social and political life of the country.